[email protected] — for product enquiries, partnership discussions, and general questions. We aim to respond within four business hours Monday to Friday. For support requests on Growth and Scale plans, your dedicated Slack channel is faster.
Contact
Talk to an Engineer, Not a Sales Script
Every first conversation at Heritage Sterling is with someone who has actually built the product. No discovery calls, no qualification forms — just direct answers.
How to Reach Us
We are a small, responsive team based on The Quay in Waterford — email typically gets a reply within four business hours.
Heritage Sterling operates from our office at 14 The Quay, Waterford — a short walk from Waterford's historic clock tower, in the same quarter where the city's maritime trade was once logged by hand. Today we log data rather differently. You can reach us by email at [email protected], by phone on +353 51 123 4567, or by filling in the contact form below. For technical questions ahead of an integration, include a brief description of your stack and intended use case and we will route your message directly to an engineer rather than the general inbox. For billing and account queries, include your account ID if you have one.
Three Ways to Get in Touch
Choose the channel that suits the urgency of your question.
Phone
+353 51 123 4567 — available Monday to Friday, 09:00 to 17:00. Best suited for urgent integration issues or pre-sales conversations where you want to talk through a technical requirement before committing to a trial.
Office
14 The Quay, Waterford, Co. Waterford, Ireland. We welcome in-person technical workshops for Scale-tier customers and prospective enterprise clients. Please arrange a visit by email in advance so we can have the right people present.
Opening Hours
| Monday | 09:00 – 17:30 |
|---|---|
| Tuesday | 09:00 – 17:30 |
| Wednesday | 09:00 – 17:30 |
| Thursday | 09:00 – 17:30 |
| Friday | 09:00 – 17:00 |
| Saturday | Closed |
| Sunday | Closed |
“I sent a technical question about event schema design on a Tuesday afternoon and had a detailed response from one of their backend engineers by Wednesday morning. That responsiveness — before we had even signed up — told us everything we needed to know about how Heritage Sterling operates as a company.”
Niamh O'Sullivan, Senior Engineer, Carrick Analytics, Kilkenny
Before You Send That Message
The questions our inbox receives most often, answered here to save you time.
Do you offer a live product demo?
Yes — book a 30-minute demo via the contact form and we will screen-share a live environment, not a pre-recorded video. You can send your own sample event payload in advance and we will show it flowing through the pipeline in real time during the session.
Can I get help migrating from another analytics platform?
We offer a paid migration service for customers moving from Amplitude, Mixpanel, Segment, or custom in-house solutions. The service includes schema mapping, historical data import, and a two-week parallel-run period where both platforms ingest the same events so you can validate parity before cutting over.
Do you have a reseller or partner programme?
Yes. We work with a small number of Irish and EU development agencies who bundle Heritage Sterling into their client technology stacks. If your agency regularly builds data-intensive products for clients, email us with a brief description of your practice and we will share the partner programme terms.
Ready to See Your Data Clearly?
Start a free trial or reach out directly — we are on The Quay and on email, every weekday.
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